Skip to main content

The latest updates on Google My Business.

This post is part of a continuing series of monthly updates on the #1 search tool used by ready-to-buy customers. For all the updates, or to see additional information, read Attract More Customers with Google My Business.

COVID-19 Restrictions Continue

Google continues to pause a number of features within Google My Business to save business owners false information or delays in being able to respond. At the same time, Google has added and returned some staple features. Read on!

Reviews Return

Business owners were crushed to see reviews put on ice last month amid covid-19. While Google paused the feature due to limited staffing, they’ve opened up the vault and business owners can once again ask and respond to reviews. Sending a review link to customers directly increases the likelihood of a review. Not sure how? Check out this video. ⇓⇓

New Business Updates Available

If your business is impacted by COVID-19, you can make the following updates:

The updates will show on your Business Profile on Google Search and Maps.

Marking your business “Temporarily closed” won’t affect local search ranking and it will be treated similar to open businesses. Businesses offering pickup or delivery services should not mark the business “Temporarily closed,” otherwise those services won’t show on Google. 

Mark Your Business or Location Temporarily Closed

To make your profile appear as temporarily closed on Google Maps and Search:

  1. On your computer, sign in to Google My Business.
  2. In the menu on the left, click Info.
  3. To the right, point to the section “Close this business on Google.”
    • To expand this section you might need to click the arrow.
  4. Click Mark as temporarily closed.

TeleHealth Changes Available

Businesses in health related categories offering telehealth during social isolation can add the links and services to their listing.

Telehealth Google My Business

Restaurants can add ‘Delivery Available’ or ‘Takeout Available’ to Business Name

Google is making an exception to what businesses can use in their business name for restaurants. Businesses can add “delivery available” or “takeout available.” This feature will only be available during social distancing.

Google Expands AI Calling with Duplex to Canada

Google clarified it’s using Duplex mainly to reach businesses in Canada to update business hours for Google Maps and Search.

Til next month!

Barb McGrath’s been cracking the online code for nearly 20 years. She helps local businesses get to the top of Google with digital marketing training, web design, SEO, online reputation and advertising. Most importantly, she’s earned the trust of Google. Barb runs the only Google-approved agency designed to show you how to turn the online “stuff” into in-store buyers. If you depend on in-person customers, you need Barb’s step-by-step, online marketing plan to generate a steady stream of onsite buyers and make it rain money. She is the host of the Secret Life of Entrepreneurs, a local radio show and iTunes and Google Podcast.

Leave a Reply